ITIL does not structurally and clearly discriminate between processes and functions. This makes ITIL a mixed reference model, where organizations need implementation models to bring ITSM to practice.

In this article, Wim Hoving and Jan van Bon describe the fundamental difference between functions and processes and provide a simple implementation model that works in practice.

For all sizes of businesses, private and public organizations, educational institutions, consumers and the individuals working within these organizations, IT services have become an integral means for conducting business. Without IT services many organizations would not be able to deliver their products and services in today’s market.

As reliance on these IT services increase, so do t ...

ICT-managers en consultants maken in het applicatiedomein vaak gebruik van CMM of ASL voor het inrichten en verbeteren van de processen. Nu is aangekondigd dat CMM niet meer zal worden ondersteund, wordt het tijd na te gaan wat de komst van CMMI in dit domein betekent. In welke situaties kunnen organisaties zich beter focussen op CMMI en wanneer juist op ASL? Op welke manier kunnen beide modellen ...

The Business Information Services Library (BiSL) has a focus on how business organizations can improve control over their information systems: demand for business support, use of information systems and contracts and other arrangements with IT suppliers. BiSL is a public domain approach that offers guidance in the fi eld of business information systems management: support of the use of information ...

ITIL (The IT Infrastructure Library) stellt ein Framework von Best Practice-Richtlinien für IT Service Management zur Verfügung, das zum meistverwendeten und-akzeptierten Ansatz für IT Service Management weltweit geworden ist. Es stellt ein allgemein anerkanntes Framework zur Etablierung einer Reihe integrierter Prozesse zur Erbringung qualitativ hochwertiger IT-Services dar.

This White Paper describes how service delivery is managed: obtaining the required service levels and quality within agreed costs, managing performance and managing risks.

The customer organization must be able to check that:

1. the service does what it is required to do
2. the service is being delivered to the agreed quality
3. the costs are not higher than expected.

The P3M3 model is a reference guide for structured best practice. It breaks down the broad disciplines of portfolio, programme and project management into a hierarchy of KPAs.

For the last five years, the Application Services Library (ASL) has served as a framework for application management. But is it still “future proof”? Remko van der Pols analyzes ASL in the light of current IT developments and examines the possible consequences for the next version of ASL.

ISO/IEC 20000 is the formal Standard for IT service management.

you can get the key frameworks for IT Management in this title:

http://www.vanharen.net/product_info.php?products_id=214

This White Paper discusses the TOGAF and ArchiMate specifications, providing a model of integration that would support long-term convergence and interoperation.