The IT Infrastructure Library (ITIL) is implemented in companies worldwide – but not without its challenges. In this E-Guide, brought to you by SearchDataCenter.com and BMC, you will discover expert strategies essential for a successful ITIL implementation. Gain insight into the unique features associated with ITIL v3 and explore the top 10 ITIL implementation errors and remedies. Learn how ITIL i ...

ITIL describes a process framework for IT service management, but does not provide the detailed process design needed for organizationally embedding and automating the IT processes described. Jeroen Bronkhorst, Jeroen Wiebolt and Ruud Ligtenberg present a number of principles that serve as the premise for the structured design of IT processes while leveraging developments in the area of Business P ...

If you think about IT governance you are often confronted with Cobit and other already established frameworks. Besides that, the ISO tried to establish general IT governance principles to best support business and its governance infrastructure. This article is a brief summary of the main concepts and principles of ISO38500.

Keep documentation control standards and measure compliance. Make sure that documents are secure but well indexed so as to be easy to access by those authorized. Maintain an historical audit trail and verify that all relevant documents are managed under IT service continuity plan so as to be available in the case of a disaster.

To manage and control the Security Management process to meet external security requirements as found in SLAs, contracts, legislation and the company security policy. To meet internal security requiremetns to assure the continuity of IT service provision.

To understand this critical element of IT success, it is necessary to fully comprehend the nature and purpose of a Service Catalog. To begin this discussion, lets examine what a Service Catalog is not. It is a common misunderstanding that the Service Catalog is no more and no less than a marketing brochure for IT and as such is a ‘nice to have’ option. While the Service Catalog may be used for the ...

Run the SIP as an on-going programme. Communicate with IT Management to ensure that all processes are subject to specific SIP attention at least every two years. Ensure that the process most in need of attention, as shown by the results of process metrics, is scheduled for action in a timely manner.

To minimize the disruption of IT services by organising IT resources to resolve problems according to business needs, preventing them from recurring and recording information that will improve the way in which IT deals with problems, resulting in higher levels of availability and productivity.

To ensure the best use of the appropriate IT infrastructure to meet business needs currently and in the future through a proper understanding of both business and infrastructure requirements.

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These templates are derived from the OPBOK guidance: which identifies the best practices of outsourcing professionals around the globe. They provide an invaluable resource for any outsourcing professional: users can apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process.

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