IT Outsourcing: Part 1 Contracting the Partner (english version)

As companies focus on the core specialisms, most will look to the benefits of outsourcing some, if not all, of the IT services required.

The benefits include:

• Cost-efficient Operations
• Delivery of IT services at lower cost through economies of scale
• Improvements in time-to-market of IT solutions
• Improvements in capability and quality of IT service delivery

This essential guide looks at the procedures needed to achieve all these benefits when contracting an outsourcing partner. It explains the benefits of a well thought-out and practical approach to selecting a partner; a partner, indeed, whose performance may make or break an organization’s delivery to market.

This book is a key reference guide to anyone procuring IT services and also to those who are responsible for maintaining the contract once signed. By covering all aspects of the Outsourcing contracting process, its guidance will help reduce risks and miscommunication. In addition its approach to the Request for Proposal (also known as Invitation to Tender) shows how clarity at this stage can deliver significant benefits as the services go live in the operational phase.

“The book gives a comprehensive list of services requirements that you can add or subtract to suit your personal needs. It is easy to read and approaches the subject matter in a very logical and linear way. The use of fictitious case studies is clever... the graphics are clear and concise, and add to the books detail” - Tony Morriss, Principal Business Consultant, CODA

‘This document is painstakingly written, very comprehensive and with the right balance between academic and practitioner input…any reader new to the subject matter will find it an excellent compendium’ - Geoff Brees, Procurement Specialist, Circle Anglia

‘IT Outsourcing’ is a practical book laying out an approach to two of the most critical part of every outsourcing process: the search and selection of the best partner possible. Straightforward and rooted on ISPL, ASL and ITIL best practices it is a must have companion to every IT services procurement process. It includes concrete help on how to design the transition strategy for outsourcing’ - Rui Soares, GFI Portugal

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